Privacy Policy
Your privacy is fundamental to our commitment of providing exceptional service
Introduction
At PureHouse Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Information We Collect
Personal Data
We may collect personally identifiable information, such as your name, email address, telephone number, and postal address when you voluntarily submit such information to us. This information is collected when you:
- Register for an account on our website
- Fill out a form or survey
- Subscribe to our newsletter
- Make a purchase or request a service
- Contact us for customer support
- Participate in promotional activities
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data and usage patterns
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
PureHouse Ltd uses the information we collect in the following ways:
- Service Provision: To provide, maintain, and improve our services to you
- Communication: To communicate with you about our services, updates, and promotional offers
- Personalization: To personalize your experience and provide content tailored to your preferences
- Transaction Processing: To process transactions and send related information, including purchase confirmations and invoices
- Customer Support: To provide customer service and respond to your requests and inquiries
- Marketing: To send you marketing and promotional communications that we believe may be of interest to you
- Legal Compliance: To comply with legal obligations and protect our rights and interests
- Security: To detect, prevent, and address security or technical issues
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided that these parties agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Staff training on data protection and privacy
- Incident response procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive that information in a portable format.
Correction and Deletion
You may request that we correct, update, or delete your personal information. We will take reasonable steps to honor your request, subject to any legal obligations that may require us to retain certain information.
Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.
Cookie Preferences
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are carried out in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed for these purposes.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites, and we are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
PureHouse Ltd
42 King's Road, Chelsea
London SW3 4RP, United Kingdom
Phone: +44 20 7591 6200
Email: [email protected]
Hours: Monday-Friday: 9:00-18:00 GMT
Related Policies
We also encourage you to review our related policies:
Questions About Your Privacy?
We're here to help. If you have any questions about how we handle your personal information, please don't hesitate to reach out to our privacy team.